Exchange & Return Policy

You can exchange items within 14 days for a voucher of equal value. The goods must arrive at our warehouse within this period. A fee of 10% of the purchase price will be charged for late returns. Return shipping is at your own expense and risk. Before returning an item, please contact us by email at info@baby-nest.ch and state the reason for the return. If items are returned without our prior authorization, only 50% of the purchase price will be refunded, or the item will be returned at your expense.

Shipping costs are non-refundable.

The following products are excluded from exchange and return:

• Chunky knit merino wool item from the BabyNest Collection
• Bed canopy + canopy
• SALE items
• Missing accessories
• No original packaging available
• Original labels are missing
• Opened, used and washed products
• Items ordered on customer request
• Individual configurable products