Exchange & Return Policy

You can exchange items within 10 days for a voucher for the value of the goods. The goods must be received by us within this period. In the event of a delay, a fee of 10% of the purchase price will be charged. Returns are at your own expense and risk. Before returning an item, please contact us by email at info@baby-nest.ch and state the reason for the return. If items are returned without our consent, only 50% of the purchase price will be refunded, or the item will be returned at an additional cost.

Shipping costs are non-refundable.

The following products are excluded from exchange and return:

• Chunky knit merino wool item from the BabyNest Collection
• Bed canopy + canopy
• SALE items
• Missing accessories
• No original packaging available
• Original labels are missing
• Opened, used and washed products
• Items ordered on customer request
• Individual configurable products